Tag Archives: twitter

Case Study in Customer Service – Twitter Style

Posted on February 12, 2010 by

By noticing Danielle’s use of @rigginsconst (she found us) in our Twitter stream, we were able to respond to her tweet and contact our field superintendent, , who then personally apologized and explained each situation to both her and her co-workers. He built a great working relationship between our company and our client’s valuable employees for the duration of the project. Continue reading →

Posted in Customer Service, Social Media | Tagged , , , , , , , , , | 9 Comments

Synopsis of Twitter Seminar by Orange County Register ( #Tweet2Win )

Posted on January 21, 2010 by

On Tuesday, January 12, 2010, both Tom Riggins, President, and Bridget Willard, Office Manager, attended a free seminar presented by two Orange County Register social media experts entitled “Tweets2Win.” The 90-minute workshop focused on “how and why you should be … Continue reading →

Posted in Social Media | Tagged , , | 4 Comments